This Privacy Policy explains how Petal Haven collects, uses, shares, and retains personal data in connection with its website, consultations, and floral services.
We may collect names, contact details, event dates, delivery or setup information, design preferences, payment-related records, and communications sent through the website or during consultations. We may also collect technical data such as device and browser information, log data, and basic usage details when the site is used.
We receive data from users when they submit inquiries, request consultations, confirm orders, or communicate with us. We also obtain information from booking and payment processes, and from technical systems that record site activity, form submissions, and similar interactions.
We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.
You can manage cookies through your browser controls and, where available, through on-site preference tools. Disabling certain cookies may affect form handling, session continuity, or other basic site functions.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing in limited circumstances.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We will review the request and respond within a reasonable period under applicable law.
Personal data is retained for the period necessary to handle inquiries, prepare quotes, manage bookings, complete services, maintain records, and meet legal obligations. When data is no longer needed, we delete it or de-identify it in a reasonable manner.
When we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate floral design details, manage delivery and setup, process payments, maintain business records, improve website performance, and comply with legal obligations.
We may share personal data with trusted service providers that support website hosting, communications, payment processing, record keeping, delivery coordination, and similar operational tasks. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal processes. We may also share information where needed to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of Petal Haven, our customers, or others.
